Privacy & Cookie
Policy
Last updated: 1 January 2025 · Neon Arc Labs, Tiruppur, Tamil Nadu, India
We take your privacy seriously. This policy explains what data we collect, why we collect it, and how you can control it. If you have questions, email us at neonarclabs@gmail.com.
Part 1
Privacy Policy
Information We Collect
Information You Provide
When you contact us, fill out forms, or engage our services, we collect information such as your name, email address, phone number, company name, and any details you share about your project or enquiry.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and device identifiers.
Information from Third Parties
We may receive information about you from third-party platforms such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, and other analytics or advertising tools we use to understand how our website is used.
How We Use Your Information
To Deliver Our Services
We use your information to respond to enquiries, provide proposals, deliver contracted services, communicate project updates, and manage our business relationship with you.
To Improve Our Website
Analytics data helps us understand which pages are most useful, where visitors drop off, and how we can make our website more effective for prospective clients.
To Send Communications
With your consent, we may send you newsletters, service updates, or marketing communications. You can unsubscribe at any time via the link in any email we send.
To Comply with Legal Obligations
We may process your data to comply with applicable laws, respond to legal requests, or protect our rights and the rights of others.
Data Sharing & Third Parties
We Never Sell Your Data
Neon Arc Labs does not sell, rent, or trade your personal information to any third party for their marketing purposes. Period.
Service Providers
We share data with trusted third-party service providers who help us operate our business — including cloud hosting providers (AWS, Vercel), CRM tools, email platforms, and analytics services. These providers are contractually required to handle your data securely.
Legal Requirements
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Retention
How Long We Keep Your Data
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. Client project data is retained for 5 years after project completion. Enquiry data from non-clients is retained for 2 years. Analytics data is retained per the default settings of the respective platform (typically 14 months for Google Analytics 4).
Deletion Requests
You may request deletion of your personal data at any time by contacting us at privacy@neonarclabs.com. We will respond within 30 days and delete your data unless we are required by law to retain it.
Your Rights
Access & Portability
You have the right to request a copy of the personal data we hold about you, in a structured, commonly used, machine-readable format.
Correction
If any information we hold about you is inaccurate or incomplete, you have the right to request correction.
Deletion
You have the right to request that we delete your personal data, subject to certain legal exceptions.
Objection & Restriction
You have the right to object to or restrict certain types of processing, including direct marketing and processing based on legitimate interests.
Security
How We Protect Your Data
We implement industry-standard security measures including HTTPS encryption, access controls, regular security audits, and secure cloud infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Questions about this policy?
If you have any questions, requests, or concerns about how we handle your data, please contact our team directly.